Frequently Asked Questions
Answers to common questions about eSIM setup, activation, and billing.
An eSIM is a digital SIM that lets you activate mobile data without a physical card. Simuno sources plans from carrier partners through our provisioning partner eSIM Access. You choose a plan, pay, and receive installation details instantly in the app or by email.
Your device must support eSIM and be carrier-unlocked. Most recent iPhones, Pixels, and flagship Android phones are compatible. Check your phone settings or the manufacturer site to confirm.
You can buy ahead of your trip. Install before you travel and enable the eSIM line when you arrive. Plan validity usually starts when the eSIM is installed or first connects to a supported network.
Open your order in the app and follow the install steps. You can tap the install link, scan the QR code, or enter the SM-DP+ address and activation code manually.
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